Shipping & Delivery
Everything you need to know about shipping, delivery timelines, tracking your order, and what to do if something arrives damaged. We've got your Olivelle delivery covered!
My billing address is incorrect!
Unfortunately, we can’t change the billing address once your order’s placed (for security reasons). If your order’s already processed, no worries! It’ll still ship out as usual. But if you want to update it, we’ll need to cancel and re-enter the orde
My shipping address is incorrect!
We’ll do our best to help! Since we pack orders quickly, we can’t guarantee changes if the order’s already in progress. Please let us know ASAP for a better chance to make corrections.
How do you ship?
We ship via trusted carriers like USPS or UPS depending on the best rate for you. If you’re in a place that doesn’t accept deliveries from either, just let us know in your order/gift notes!
How much does shipping cost?
We offer free standard shipping on orders over $125.00. Standard shipping for orders less than $125.00 will be a flat $12.95. We also offer expedited shipping which will be calculated at checkout based on order weight and delivery location.
How long does delivery take?
We ship orders within 1-2 business days of receiving them for validated street addresses. Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 3-7 business days. • Express De
How do I track my order?
Once your order has been processed by your shipping carrier, you will receive an email with your order details, tracking number, and a link to your tracking page. Your personal account through Olivelle will also keep track of all of your orders and t
What if my package gets lost or arrives damaged?
At Olivelle, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out with your order number and any relevant details. We understand the disappointment of receiving a dama
Returns
We Want You to Love It!While we can’t accept returns on items that have been opened, your satisfaction means everything to us. If something’s not for you, reach out to our team because we want to help and make it right!