Subscriptions
Manage your Olivelle subscription with ease. Learn how to start, edit, skip, or cancel right from your account.
How do I start a subscription?
Easy! Just head to your favorite products on our website and select the subscription option before adding to cart. Want to add more items later? You can do that right from the product pages or by visiting your subscriptions profile. Simple, flexible,
How often will my subscriptions be sent?
All subscriptions start on a 30-day cycle, but you can change your schedule anytime to ship as often (or as rarely) as you’d like! Just sign in to your Account > Subscriptions, and you’ll be able to reschedule, skip, or adjust your orders. Prefer a s
Can I add products to my subscription?
Absolutely! You can add products anytime through your subscription portal. We’ll even share recommendations you might love to bundle with your next order. Want something else? No problem! Just browse any of our products and add them to your subscript
Can I pause or cancel my subscription?
Absolutely! You’re in control of your subscription so you can pause or cancel it anytime through the customer account. To access your customer account, just sign in to your Account > Subscriptions. Prefer a different route? No problem! You can also m
Can I skip or reschedule a charge?
You bet! Life gets busy, and we’ve got you covered. You can easily skip a delivery, push back your charge date, or even change how often your subscription ships all from your Customer Account. Just log in, click on Subscriptions tab to make the chang
What happens if my card is expired or doesn't process?
No worries, it happens! If a payment doesn’t go through, we’ll send you an email right away so you can update your payment info. If we don't hear back, we will give you a call! Once your card is updated, your subscription will automatically retry and
I signed up for subscriptions at different times! Can I have them all ship together?
Yes! You can easily sync your subscriptions so everything arrives in one box. Just log in to your customer account, head to Subscriptions, and update your delivery dates to match. That way, all your favorite products show up together. Fewer boxes = f
I placed an order a few days before my next subscription. Can everything ship together?
Yes! If you place a regular order within 5 days of your next subscription shipment, we’ll automatically merge them so everything arrives together in one box. If your order is placed outside that 5-day window, it will ship separately so you don’t have