Olivelle

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If you signed up for SMS, please note that your welcome text may be delayed due to quiet-hour restrictions. If you don’t receive your code within 24 hours, please reach out and we’ll make sure you’re subscribed and receive all promotional offers!

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General Questions

How do I add a gift note to my order?

Can I send the same gift to multiple people?

How do I use a discount code?

My discount code isn’t working!

Can I use a discount on a sale item?

Can I edit or add anything to my order?

My billing address is incorrect!

My shipping address is incorrect!

What if my package gets lost or arrives damaged?

Order Management & Checkout

How do you ship?

How much does shipping cost?

How long does delivery take?

How do I track my order?

Returns

Shipping & Delivery

How is your oil different from grocery store brands?

Where does Olivelle source its EVOO?

What does “Extra Virgin” really mean?

What’s the difference between Extra Virgin Olive Oil and Infused Olive Oil?

How should I store my oil to keep it fresh?

Is olive oil healthy?

Are Olivelle Oils Certified Organic?

Do your oils contain allergens?

Are your oils gluten-free or vegan?

Why isn't your oil sold in dark bottles?

Why is my oil cloudy?

How long does oil last?

My olive oil arrive frozen! Is it still ok?

Does oil go bad? How can I tell?

Should I refrigerate my oils?

Are your oils safe for high-heat cooking?

What are the best cooking temperatures for your oils?

All About Oils

How is your balsamic different from grocery store brands?

How is traditional balsamic vinegar made?

Why do your balsamics list "Wine Vinegar" in the ingredients?

Where does Olivelle source its balsamic?

Are Olivelle Balsamic Vinegars Certified Organic?

How should I store my balsamic to keep it fresh?

Is balsamic vinegar healthy?

Do your vinegars contain allergens?

Are your vinegars gluten-free or vegan?

How long does vinegar last?

Does vinegar go bad? How can I tell?

Should I refrigerate my vinegars?

What’s floating in my vinegar?

All About Vinegar

What’s the difference between salt and seasoning?

Can I use your seasoning blends in different types of dishes?

What are Dippers and how do I use them?

What are Dried Herb Blends and how do I use them?

What are Essentials and how do I use them?

What are Infused Sea Salts and how do I use them?

What are Rubs & Seasonings and how do I use them?

What are Sugar Shakers and how do I use them?

What are Popcorn Seasonings and how do I use them?

All About Salts & Seasonings

What makes your Italian Pasta better than grocery store brands?

What makes your Italian Risotto special?

What makes your Popcorn special?

All About Pantry & Kitchen

Products & Ingredients

How do I join Olivelle's loyalty program?

How do I access/use my rewards points?

Why aren’t my points showing up in my account?

How do I earn points?

Where can I check my points total?

My discount code isn’t working

Can I change the email address on my account?

Loyalty & Rewards

How do I start a subscription?

How often will my subscriptions be sent?

Can I add products to my subscription?

Can I pause or cancel my subscription?

Can I skip or reschedule a charge?

What happens if my card is expired or doesn't process?

I signed up for subscriptions at different times! Can I have them all ship together?

I placed an order a few days before my next subscription. Can everything ship together?

Help, I signed up for SMS but didn't receive a code!Updated 5 days ago